Introduction
Palm does not directly collect or store personal data related to therapy services or users. Data handling for therapy sessions is managed solely by our software partner, who complies with relevant data protection laws and has a dedicated privacy policy available here https://www.paranimo.co.uk/privacy-policy
Information Collection and Usage
Palm does not directly collect or store any personal data however we do use cookies for analytics in order to improve our website and service. We aim to get our clients the best help possible as soon as possible and cookies allow us to continually improve our service. We use cookies and third-party analytics tools, such as Google Analytics, to monitor website traffic and improve your browsing experience. This data is non-identifiable and used solely for improving our services. It is kept and managed securely. Cookies can be adjusted in your settings.
Third-Party Services and Partners
Our third-party partner Paranimo provide our client matching software. They provide the service that connects our clients to our therapists and find the best match for your needs. All therapist and client data is kept securely by them and is handled safely and not passed on. For more information, please refer to the link above. Paranimo take all reasonable steps to maintain the safety and security of data handled and secured.
Data Security and therapy sessions
Palm and Paranimo follow all UK based privacy and data security laws. Our platform does not directly collect or store personal information related to therapy services. Any data shared during therapy sessions or used to create an account for therapy services is managed securely by our software partner.
Data and information shared during sessions
Our sessions our non recordable and non retrievable. Each session is privately encrypted, secured and exists only between the therapist and the client. Information may be taken by hand by therapists in note form but will be stored in a secure way as set out by the National counselling and psychotherapy association or NCPS. All our therapists follow the code of ethics and practise as set out by the NCPS. Please see more information here https://ncps.com/about-us/code-of-ethics
Contact Information
For more information on our data policy, uses and practices please contact enquiries@palmtalkingtherapy.com
