FAQ's

Online counselling allows individuals to receive professional mental health support through digital platforms, such as video calls, chat, or emails, from the comfort of their own home. It’s a convenient alternative to in-person therapy and is just as effective for a wide range of issues like anxiety, stress, depression, and relationship problems.

Online counselling typically involves scheduling an appointment with accredited counsellor, much like traditional therapy. Sessions are conducted via video conferencing platforms or phone calls, providing flexibility for people who may not be able to visit a therapist in person.

Yes, numerous studies have shown that online counselling is as effective as in-person therapy for many mental health issues, including anxiety, depression, trauma, and relationship challenges. The key is finding a qualified therapist who is experienced in offering support remotely.

• Convenience: You can attend sessions from anywhere, which is great for those with busy schedules. However we recommend that find a space that you are comfortable in and private. 
• Privacy: You don’t need to visit a clinic or office, allowing for a more private experience.
• Access to Palm: Ideal for people living in remote areas where in-person therapy may not be readily available.

Anyone experiencing mental health issues, stress, anxiety, relationship problems, grief, trauma, or simply wanting to improve their mental well-being can benefit from online counselling. It’s especially helpful for people with busy schedules, those who feel more comfortable in their own environment, or individuals in areas with limited access to mental health services.

Our sessions are non-recordable and non-retrievable. Each session is privately encrypted, secured and exists only between the therapist and the client. Information may be taken by hand by our therapists in note form but will be stored in a secure way in their premises. 

To prepare for your first session:

• Find a quiet, private space where you won’t be disturbed.
• Ensure your internet connection is stable.
• Write down any issues or topics you want to discuss.
• Try to relax and treat it like an in-person therapy session—your therapist is there to help.

For online counselling, you’ll typically need:

• A device with internet access, like a smartphone, tablet, or computer.
• A webcam and microphone (most modern devices have these built-in).
• A stable internet connection for smooth communication.

When choosing an online counsellor, consider the following:

• Qualifications: Ensure your therapist has qualified with a reputable training provider and is on an accredited register with a professional body, such as the NCPS.
• Specialisation: Look for a counsellor who specialises in the issues you’re seeking help with (e.g., anxiety, depression, relationship counselling).
• Reviews: Many platforms offer reviews and ratings of therapists, which can help guide your decision.
• Interests & Hobbies: You may find it easier to communicate with someone who has similar interests or hobbies.

The cost of Palm’s online counselling varies based on the therapist, their qualifications, and the type of service. Prices start from £40 per session, each therapist displays their fee as part of their bio on the therapy platform. 

Your employer might cover online and in-person counselling in your contract or insurance so you should check your employment benefits.

Palm counsellors follow the NCPS code of ethics and conduct therefore will require basic details from you. This is to provide further help if required. They will hand write this but might offer you the ability to communicate via email if you wish. 

The length of the therapeutic relationship varies between person, there is not right or wrong length of time and is dictated by you. Your sessions will be 50 minutes long and should start at the time that has been arranged with your therapist.  

No, counsellors cannot prescribe medication however they can refer you to many services that can help, provide further treatment and information should you need it. If a counsellor feels you need more support they will ask permission to do this and offer you support through the process if you require it. 

Online counselling can be helpful for managing ongoing mental health concerns, but it’s not always suited for immediate crises. If you’re in urgent need of help or in a crisis situation, it’s important to contact a local emergency service, a crisis hotline, or go to your nearest emergency room for immediate assistance.